Privacy Policy
This Privacy Policy outlines how Bwin Casino (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you interact with our online casino platform as a resident of the United Kingdom. We are committed to ensuring your personal information is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
1. Data Controller Information
The data controller responsible for your personal data is Entain plc, trading as Bwin Casino, with registered offices located at 32 Athol Street, Douglas, Isle of Man, IM1 1JB. For queries regarding data processing, you may contact our Data Protection Officer at [email protected].
2. Categories of Personal Data We Collect
We collect and process various categories of personal data as required to provide our services and fulfil legal obligations. The categories of data collected may include:
- Identity data: name, date of birth, nationality, and identification documents
- Contact data: address, email address, phone number
- Account data: username, password, account preferences, activity history
- Financial data: payment method details, transaction records, withdrawal and deposit information
- Technical data: IP address, device information, browser type, and cookies
- Usage data: log-in records, gaming activity, communication records
- Marketing preferences and communication data
3. How We Collect Personal Data
Personal data is collected directly from you when you register for an account, complete identity verification, make deposits or withdrawals, participate in games, subscribe to marketing communications, or contact customer support. We may also collect data automatically through cookies and similar technologies when you access our website or mobile applications. Additionally, we may receive information from third parties such as payment service providers, identity verification services, and anti-fraud agencies.
4. Purposes and Legal Basis for Processing
Your personal data is processed for the following purposes and based on the legal grounds set out by the UK GDPR:
- To provide and manage your account and our services (performance of a contract)
- To comply with legal and regulatory obligations, including anti-money laundering, fraud prevention, and responsible gambling requirements (legal obligation)
- To communicate with you regarding service updates, account information, and customer support (performance of a contract or legitimate interests)
- To personalize your experience and enhance our services (legitimate interests)
- To send marketing communications, subject to your consent (consent)
- To analyze usage and ensure the security and integrity of our platform (legitimate interests and legal obligation)
5. Data Sharing and Disclosure
We may share your personal data with third parties in the following circumstances:
- With service providers and business partners involved in the operation of our platform, such as payment processors, IT providers, and customer support services
- With regulatory authorities, government agencies, and law enforcement when required by law or to protect our legal rights
- With companies within the Entain Group for management, compliance, or reporting purposes
- With third parties in connection with a business transfer, merger, or acquisition, subject to strict confidentiality agreements
We ensure that all third parties processing your data on our behalf comply with strict data protection requirements and only process your data for specified purposes.
6. International Data Transfers
Your personal data may be transferred to and processed in countries outside the United Kingdom and the European Economic Area (EEA). In such cases, we implement appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to ensure your data is protected in accordance with UK data protection standards.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the fulfilment of legal, regulatory, or reporting requirements. The retention periods are determined by the nature of the data and our legal obligations. After the retention period has expired, your data will be securely deleted or anonymized.
8. Security of Your Personal Data
We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption, access controls, regular security assessments, and staff training.
9. Your Data Protection Rights
As a UK resident, you have the following rights under the UK GDPR:
- The right to access your personal data
- The right to rectify inaccurate or incomplete data
- The right to request erasure of your personal data, subject to legal and regulatory requirements
- The right to restrict or object to the processing of your data in certain circumstances
- The right to data portability
- The right to withdraw consent for marketing communications at any time
- The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been infringed
10. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and deliver relevant content. You may manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data processing practices. The latest version will always be available on our website. We encourage you to review this policy periodically for any updates.
12. Contact Information
If you have questions or concerns regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at [email protected]. You may also contact the Information Commissioner’s Office (ICO) for independent advice.
This Privacy Policy is effective as of 2024. For further information, please consult our legal and compliance resources available on the Bwin Casino website.